Ch. 15 - Retailing

     For this assignment we were instructed to go to a retail store and report about the experience. Since my company is Google I couldn't go to an actual retail store that deals all about Google products so I went to the next best thing and went to a T-Mobile store. I went to a T-Mobile store because they sell Android phones which is a Google product.

     I went in paying particular attention to the type of customer service they provide and how well they present the Android product to their customers. When I walked in they acknowledge me right off the bat. The representative that dealt with me was extremely friendly and very knowledgeable. He went through the whole Android product line to show me the differences of the multiple Android phones they had available and to see which ones features fit me the best. I thought this was highly effective because most people do not know exactly what they are looking for in a new phone or sometimes the brand new phone coming out that day isn't right for them.